Installation, training and service
Explore installation, training, export, payment, delivery and one-year warranty terms for DOLİ machines.
Export and sales terms
Ready for dispatch
The machine is ready for dispatch within 30 days of order. Transit time is not included.
Payment
30% advance payment with the order; the remaining 70% before handover.
Delivery terms
EXW or CIF delivery terms are determined through prior discussion and agreement with the customer.
Packaging and shipping volume
Packaging, dimensions and shipping volume in m³ are determined during the order process according to the selected machines and integrations.
One-year warranty
All equipment is covered by a one-year warranty, except PVC belts, bearings and component failures caused by voltage faults.
Complimentary spare parts
Spare parts for components susceptible to failure or breakage are supplied with the purchased machine free of charge.
Machine documentation
CE documentation, an English operating manual and a test report are available for every machine.
On-site installation
Our team carries out initial installation and commissioning. DOLİ covers the team’s travel expenses; accommodation and meals are covered by the customer.
Machine operation training
Installation is followed by free practical training to help operators use the machine correctly and effectively. Training typically lasts 1–1.5 hours and is extended to meet the needs of the operation and its operators. Our team remains at the facility for the time needed to reinforce the operating steps through hands-on practice.
Free technical support during initial use
During the initial period of using and becoming familiar with your new machine, you can request technical support again whenever needed. This support for machine operation is provided free of charge.
Details for your enquiry
- Machine model and serial number from its label, if available.
- For a part request, a photo and its position on the machine.
- For a service request, the observed issue, when it began and any displayed error information.
- Machine location and your contact details.
Share the details of your service or parts enquiry. The appropriate support method, part availability, timing and terms are clarified for your request.